Last Updated: 03 September’2026
At KitabVault, we want you to have a smooth experience when purchasing our digital products.
Since our products are delivered digitally, we follow the refund policy below.
We offer a 30-day refund policy for customers who have not received their purchased digital product.
If you have completed your payment but have not received the digital product, download link, or access details, please contact us within 30 days of your purchase.
📧 Email: kitabvaultdigitalproducts@gmail.com
Our team will review your order and, if the product was not successfully delivered to you, we will arrange the appropriate resolution, including a refund where applicable.
Once the digital product has been successfully delivered and you have received access to the product, the purchase is non-refundable.
Because digital products can be downloaded, accessed, copied, or used immediately after delivery, we do not provide refunds once access has been successfully provided.
In simple terms:
✅ Paid but did not receive the digital product → Eligible for assistance/refund within 30 days.
❌ Received/accessed the digital product → No refund.
If you have not received your digital product, simply email us at:
📧 kitabvaultdigitalproducts@gmail.com
Please include:
We will review your request and respond as soon as possible.
If you were charged more than once for the same order, or your payment was completed but your order was not successfully processed, please contact us at kitabvaultdigitalproducts@gmail.com.
We will verify the transaction and take appropriate action.
Once a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
For any questions regarding refunds, payments, or digital-product delivery, please contact:
KitabVault Digital Products
📧 kitabvaultdigitalproducts@gmail.com
We are happy to help resolve genuine delivery and payment issues.